We have an immediate opening for an experienced Lead Content Administrator to come join our team!
The candidate hired for this role will work virtually to support a variety of operational functions currently performed by our Client Directors and Client Managers in the North America region. The Lead Content Administrator is a highly visible partner to our leaders since the work they will perform has a direct impact to how we service our clients and meet our goals and objectives.
Job Responsibilities
· Create impactful content strategies and content with a strong focus on customer journey and value-adding customer experience. This includes, as appropriate, formats like whitepaper, pitch presentations, and data visualization.
· Own the overall digital content: production, schedule, and process.
· Schedule and lead kickoffs and check-in calls to ensure projects are on track through completion.
· Research, gather, and assemble business material.
· Facilitate team meetings to aid in content planning and collaborating on messaging.
· Write and proofread content and manage revision cycles.
· Manage the collaboration and approval process for final distribution.
· Manage QBR sessions with client.
· Document takeaways and ensure assignment and communication of actions, incorporate the progress into the next meeting.
Requirements
· 5+ years’ experience in a content coordinating role, managed teams of 15-20 people on project based business, and tight deadlines.
· Teamwork: Must be able to work well with various skill and experience levels. Highly proactive and engages other leaders and/or support when needed. Willingness to start each project proactively and complete project in timely manner, follow the outlined scheduled for each project, and meet each requirement and timeline.
· Time Management and Initiative: Takes initiative to be proactively reach out to Directors, and Manager’s from start to finish, be very engaging with our teams, complete each project quickly, and with precision in each step. Ensure every deadline is met.
· Technology: Proven expert level in all MS office applications (i.e. Email, MS Excel, Word, PowerPoint, and Teams), Deep knowledge using SharePoint.
· Project/Process Improvement Work: Administrator must be highly organized and possess strong written & verbal follow up skills ensuring that the teams meet/exceed the service level agreements and expectations set forth with various client groups. The Administrator will also have experience in operational excellence i.e. process improvement, meeting deadlines, defining and following a tight timeline and scheduling.
· Customer Service: Must have a highly evolved understanding of excellent customer service, solutioning issues/concerns and responding to high priority issues and requests by anyone on the team.
· Communication Skills: Excellent verbal and written communication skills including client presentation experience, must be able to read, write and present in English Language.
Apply Now.
Job Type: Permanent
Salary: Php25,000.00 - Php40,000.00 per month
Benefits:
- Life insurance
Schedule:
- 8 hour shift
- Evening shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (Required)
Application Deadline: 05/31/2023
