Trip Machine is a motorcycle lifestyle brand based out of Gurgaon. We are present in over 30 countries and sell via online and offline channels.
This role is perfect for someone eager to work in a start-up environment. You will have the opportunity to experience rapid growth in a mission-driven company and to work with a dynamic, young team in a fast-moving environment.
We are looking for Customer Engagement Officer with good command on spoken and written English. The incumbent will be directly reporting to the Director of Customer Engagement. He/she will be responsible for the following:-
Job responsibilities:
- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- curating streamlined email and social media communication mediums for offers, updates and much more
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
Skills required :
- Location - gurugram
- With good/excellent comms skills
- Grad/under-grad both can apply
- Age limit -35
Job Type: Full-time
Salary: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
Schedule:
- Day shift
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- English and Hindi (Required)
Job Types: Full-time, Fresher
Salary: Up to ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Flexible shift
- Morning shift
- Rotational shift
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- Hindi (Preferred)
- English (Required)
